Frequently Asked Questions

We sell a variety of hand poured soy wax candles that are made in small batches including scented candles and unscented candles. We also offer candles with botanicals that are decoration only are recommended to be removed prior to burning to reduce the risk of catching fire. Some candles include non-toxic dye to alter the color of the wax.

Yes, we offer free shipping on all orders over $40 shipped in CONUS. No code required! 

Otherwise, flat rate shipping of $11.98 

Currently, we are working diligently to get all orders out to customers in a timely manner. As of right now current processing time: 5-6 business days (M-F) **this does not include the day the order was place or the weekend

Due to the type of products, we DO NOT accept returns/exchanges or offer refunds on any of our products. We provide descriptions of fragrances and product details and encourage you to use your discretion while purchasing. ALL SALES ARE FINAL. 

If there are any issues with the order, it must be reported within 5 business days of delivery. Please contact us as soon as possible and we will rectify the issue. 

In an event where order errors have occurred or product defect, we may ask you to return item and we will provide you will a free return shipping label. If you do not receive the return within 7 business days of the return shipping label being sent to you, we will assume you no longer want the order fulfillment and your order will be marked closed.    

Yes, we offer custom orders for weddings, events, and gifts. Please contact us at support@shopthenighthive.com for more information.